If you decide to have a friend or family member pick up your glasses for you, the optician doesn't have a chance to adjust the new glasses and make sure that you can see out of the new glasses correctly. It's so the optician can adjust the glasses to properly fit your face and also to make sure that the center of the lenses align correctly with your eyes. There's a reason your eye doctor asks that patients come back to the office to personally pick up their new glasses. NineLife reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice to users.You'd think that going through an entire eye exam would be enough to get the proper pair of glasses, so why does the eye doctor require you to come back to their office to pick up your eyeglasses? Even though your glasses have been crafted specifically for you, there is still one important step to take before you can wear them.If your refund is approved, then it will automatically be credited to the original method of payment, within 7-10 days.The refund will not include the import duties or the cost of delivery or return postage.Due to the nature of the products that we sell, we will not be able to replace or refund unwanted items if they have been opened or any seals are broken.If the order has already been dispatched, cancellation fees might be charged. Orders can be cancelled before dispatch. All packaging material must be undamaged and unused with the price tags intact. To be eligible for return, products must be in the exact condition you received them in.To return or exchange any items, please email us clearly mentioning your order number and our customer support team will guide you on the process.Return or exchange requests can be made within 14 days of the delivery date.
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